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Privacy Policy

This Privacy Policy describes how Suntrudo AI ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our artificial intelligence platform accessible at suntrudoai.in. Suntrudo AI is North Bengal's first indigenous artificial intelligence platform, and we are committed to protecting the privacy and security of all users who interact with our AI services. By accessing or using Suntrudo AI, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Suntrudo AI is an artificial intelligence platform developed and maintained by Saiyam Kumar Dubey, operating from Malbazar, District Jalpaiguri, West Bengal, India. As North Bengal's first AI, Suntrudo AI was created with the mission of providing accessible, high-quality AI assistance to students, travellers, creators, and professionals across India and beyond.

Our AI platform specializes in NCERT academic assistance, North Bengal travel intelligence, creative content generation, and general knowledge services. We are proud to be an indigenous Indian AI built with local expertise and global ambition.

2. Information We Collect

When you register for and use Suntrudo AI, we may collect the following categories of personal information:

• Account Information: Your email address, display name, and profile photograph (if you sign in with Google Authentication). This information is collected through Firebase Authentication services.
• Chat Messages: The text of messages you send to Suntrudo AI and the AI-generated responses. These are stored to maintain your conversation history and provide continuity in your AI interactions.
• Usage Data: Information about how you interact with Suntrudo AI, including session duration, features used, pages visited, and interaction patterns. This data helps us improve the AI experience.
• Device Information: Browser type, operating system, screen resolution, and device identifiers collected automatically when you access our platform.
• IP Address: Your Internet Protocol address is collected for security purposes and to ensure compliance with applicable laws.

We do not collect any sensitive personal data such as financial information, health records, biometric data, or government-issued identification numbers through the Suntrudo AI platform.

3. How We Use Your Information

Suntrudo AI uses the collected information for the following legitimate purposes:

• Service Delivery: To authenticate your identity, maintain your account, deliver AI-powered responses, and store your conversation history for reference.
• Platform Improvement: To analyze usage patterns, identify areas for improvement, and enhance the quality, accuracy, and relevance of AI-generated responses.
• Security: To detect and prevent unauthorized access, abuse, fraud, and other malicious activities on our platform.
• Communication: To send you important service-related notices, updates about changes to our terms or policies, and respond to your inquiries or support requests.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests under Indian law.

4. Data Storage and Security

Your data is stored securely using industry-standard infrastructure and encryption protocols:

• Firebase Authentication: Your account credentials are managed through Google Firebase Authentication, which employs robust encryption and security measures to protect your login information.
• Firebase Realtime Database: Your conversation history and session data are stored in Firebase Realtime Database with server-side security rules that prevent unauthorized access.
• Cloudflare Workers: Our AI processing engine runs on Cloudflare's globally distributed edge network, which provides DDoS protection, SSL/TLS encryption, and enterprise-grade security for all API communications.
• Encryption: All data transmitted between your device and Suntrudo AI is encrypted using HTTPS/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption standards.

While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability. For any data-related concerns, you may contact our data protection team at dubeysaiyam4@gmail.com.

5. Cookies and Tracking Technologies

Suntrudo AI uses the following cookies and tracking technologies:

• Firebase Session Cookies: Essential cookies required for user authentication and session management. These cookies are strictly necessary for the platform to function and cannot be disabled.
• Google Analytics (G-0718ZDWP64): We use Google Analytics to collect anonymized usage statistics, including page views, session duration, bounce rate, and traffic sources. Google Analytics uses cookies to distinguish unique users and throttle request rates. The data collected is aggregated and anonymized, and is used solely to understand how users interact with our platform.
• Local Storage: We may use your browser's local storage to save user preferences, theme settings, and cached conversation data for performance optimization.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features of Suntrudo AI.

6. Third-Party Services

Suntrudo AI integrates with the following third-party services to deliver our AI platform. Each of these services has its own privacy policy governing data handling:

• Google Firebase: Used for authentication, database storage, and hosting. Firebase is operated by Google LLC and is subject to the Firebase Terms of Service and Google Privacy Policy.
• Cloudflare: Used for content delivery, security, and AI processing via Cloudflare Workers. Cloudflare's privacy practices are governed by the Cloudflare Privacy Policy.
• Google Analytics: Used for anonymized website analytics. Google Analytics data collection is subject to the Google Privacy Policy.
• Google Fonts: Used for loading web fonts. Google Fonts may collect IP addresses and browser information during font delivery.

We do not sell, trade, or rent your personal information to any third party. Data shared with the above services is limited to what is necessary for the operation of Suntrudo AI.

7. Children's Privacy

Suntrudo AI is designed to be educational and is suitable for users aged 13 and above. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA) principles and the Information Technology Act, 2000 (India).

If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided personal information to Suntrudo AI may contact us at dubeysaiyam4@gmail.com to request deletion.

8. Data Retention and Deletion

Suntrudo AI retains your personal data for as long as your account remains active and as necessary to provide our services. Specifically:

• Account Data: Retained for the duration of your active account. Upon account deletion, your account data is removed within 30 days.
• Conversation History: Stored in Firebase Realtime Database and retained for the duration of your account. You may delete individual conversations at any time through the platform interface.
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to individual users.
• Server Logs: Cloudflare server logs containing IP addresses and access information are automatically purged after 72 hours.

To request complete deletion of all your personal data, please email dubeysaiyam4@gmail.com with the subject line "Data Deletion Request." We will process your request within 30 business days.

9. Your Rights

Under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete personal data.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time by deleting your account or contacting us directly.

To exercise any of these rights, please contact us at dubeysaiyam4@gmail.com. We will respond to all legitimate requests within 30 business days.

10. International Data Transfers

Suntrudo AI processes data through Cloudflare's globally distributed network and Google's Firebase infrastructure. This means your data may be processed in data centers located outside of India, including but not limited to the United States, Europe, and Asia-Pacific regions. These transfers are necessary to provide our AI services with optimal performance and reliability.

We ensure that any international data transfers comply with applicable Indian data protection laws and that adequate security measures are in place to protect your personal information regardless of where it is processed.

11. Changes to This Privacy Policy

Suntrudo AI reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected by updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If we make material changes that significantly affect your privacy rights, we will provide prominent notice through the Suntrudo AI platform or via email to registered users before the changes take effect.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, specifically the Information Technology Act, 2000 and the rules made thereunder. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Jalpaiguri, West Bengal, India.

Terms of Service

By accessing and using Suntrudo AI ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Platform.

Acceptable Use

You agree to use Suntrudo AI only for lawful purposes and in compliance with all applicable Indian and international laws. You must not:

• Use the Platform to generate, distribute, or promote illegal, harmful, threatening, defamatory, obscene, or otherwise objectionable content.
• Attempt to gain unauthorized access to the Platform's systems, servers, or databases.
• Use automated tools (bots, scrapers) to extract data from the Platform without written permission.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Platform's infrastructure, security features, or other users' experience.
• Use the Platform for any commercial purpose without prior written consent from Suntrudo AI.

Intellectual Property

All content, design elements, logos, trademarks, and software associated with Suntrudo AI are the intellectual property of Saiyam Kumar Dubey and are protected under the Copyright Act, 1957 (India) and international intellectual property treaties. You may not reproduce, modify, distribute, or create derivative works from any part of the Platform without explicit written permission.

Content generated by Suntrudo AI in response to your queries is provided for your personal use. You retain ownership of the original content you input into the Platform.

Limitation of Liability

Suntrudo AI is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We do not guarantee that the AI-generated content will be accurate, complete, reliable, or error-free. Suntrudo AI shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.

The Platform is intended for informational and educational purposes only. AI-generated academic content should be verified independently and should not be the sole basis for examination preparation or academic decisions.

Account Termination

Suntrudo AI reserves the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these Terms of Service, suspicious activity, or abuse of the Platform's resources. Upon termination, your right to use the Platform ceases immediately, and we may delete your account data in accordance with our Privacy Policy.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Jalpaiguri, West Bengal, India.